Hi Kamal, You must enter as a admin user ([EMAIL PROTECTED]) and go to de admin area where you can see a Sysconfig option. Carlos, _____
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kamal Enviado el: Miércoles, 03 de Octubre de 2007 05:18 p.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Customized Response Dear Gabriele, Thank you for your response. What file exactly should I edit since I tried searching for files called Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I couldn't find them. Regards On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Take a look at SysConfig Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat: to customize response format Gabriele ----- Original Message ----- From: Kamal <mailto:[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, October 03, 2007 9:18 PM Subject: [otrs] Customized Response Greetings, I am using OTRS 2.1.6 When I'm using any kind of response linked to a queue, I'm getting the following inside the message: "<name>" <email> wrote: > <snippet> > > > > How can I control the above or remove it? I just need what I write in the response to be displyed. Regards _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ <http://www.otrs.com/>
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