Have you tried clearing the IE cache... Tools -> Delete Browsing
History and ideally Delete All or just Temporary Files.
Ed
On 4-Oct-07, at 12:17 PM, Emily Flynn wrote:
Hi,
No there’s nothing in the error logs about it.
I am however, continuously getting the following error in the otrs
log although I doubt it has anything to do with it…:
[Thu Oct 4 15:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl]
[100] Module 'Kernel::Config::GenericAgent' not found
But the GenericAgent.pl file is indeed where it’s supposed to be.
-Emily
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Mark Nernberg
Sent: 04 October 2007 15:00
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] IE7 crashing
On 10/4/07, Emily Flynn <[EMAIL PROTECTED]> wrote:
I've been using the OTRS GUI with Firefox, and I've checked that
any pages where I've edited the html render OK in IE7. I never
actually used OTRS with IE7 though, and a colleague of mine who
uses IE7 came across a problem this morning.
When he goes to reply to a new ticket to say request received and
to change the state, as soon as he hits submit, the internet
explorer error 'page cannot be displayed' comes up, however the
email does get sent to the person who created the ticket, and
indeed, the state gets changed. Hitting the back button will bring
you back to where you were no problem.
I don't understand what might be causing this problem as the page
right after submitting the request received email is no different
to the page viewed previous to the reply page.
Has anyone checked the webserver's error logs?
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