Hi Eric, On Mi, Okt 10 2007, Partington, Eric wrote:
> I am trying to remove the quote characters when using the auto responder > feature for specific queues. > > What I am trying to do is to run a script that generates emails that get > filtered into OTRS then forwards the ticket emails to the appropriate > users to follow up on (kind of the reverse of OTRS normal function). At > the moment I can generate the emails into OTRS and forward the > notification out to the users, but the body contains the ">" characters > on the left side. The quote signs don't come from the autoresponder message, they're inserted during the forward procedure. Please file a bug on it at <http://bugs.otrs.org>. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
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