Hi there
We've been using RT for a while now and are now in the process of
converting to OTRS. One of the features of RT was that you could create
new tickets and avoid them getting sent to the customer upon creation.
Problem with OTRS is that if you set up a auto response that's supposed
to give the user feedback that their ticket has been accepted to the
system, this will also happen for tickets created "internally" by the agent.
Is it possible to set up auto response so that it only happens when
receiving external emails?
Marius
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
