Hi Marius,
Marius Flage schrieb:
Hi there
We've been using RT for a while now and are now in the process of
converting to OTRS. One of the features of RT was that you could
create new tickets and avoid them getting sent to the customer upon
creation. Problem with OTRS is that if you set up a auto response
that's supposed to give the user feedback that their ticket has been
accepted to the system, this will also happen for tickets created
"internally" by the agent.
Is it possible to set up auto response so that it only happens when
receiving external emails?
I'm sorry, this distinction cannot be done without source-code or very
tricky config-modification (perhaps with event-module?).
Marius
Bye, Alex
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