Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error :
Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTRS/Apache2/bin/../../Kernel/cpan-lib C:/OTRS/Apache2/bin/../.. ../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/ C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2 C:/OTRS/Apache2/bin/../.. C:/OTRS/Apache2/bin/../../Kernel/cpan-lib) at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. BEGIN failed--compilation aborted at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4. Presently, I am trying to find the answers. Thank you for your attention and cooperation. Regards, Cece YS On Nov 6, 2007 3:49 PM, Laurent Minost <[EMAIL PROTECTED]> wrote: > Hi, > > This has nothing to do with a reply to survey module informations but ... > > Did you go properly through all installation steps as defined in the > documentation on otrs.org website : > > http://doc.otrs.org/2.2/en/html/c267.html > > Basically, Admin login/password are defined through the installer.pl > step as you can see on screenshots provided on the page. > > Best regards, > > Laurent MINOST > > > Cece Yaya Sudarya a écrit : > > Dear Laurent, > > > > Yes, I am a newbie looking for ticket number for application. I decided > > to download OTRS for Windows (since my company regulation is using Bill > > Gates :D), but after it has been installed, I tried to login the > > application and it said invalid/wrong user name and password :( I have > > reinstalled for 3 times, but it has same result :( > > > > I have tried yesterday to find any documentation for this issue, but I > > have no got any. Is there anybody could help me? > > > > Thank you for your attention and cooperation. > > > > Regards, > > > > Cece Yaya Sudarya > > > > On 11/5/07, *Laurent Minost* <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > Hi, > > > > I think all is in the subject :) > > How do we use this module please ? I have it installed on my OTRS > 2.2.3 > > but don't know how to clearly and precisely use it. It could be > useful > > but searching otrs.org/mailing <http://otrs.org/mailing> list > > archives and Google did not lead me > > to any clear documentations, howto or informations about it :( > > So if someone use it or if any OTRS dev could paste us a little > how-to > > here or do a FAQ article, I think it will help a few people by now > and > > in the future. > > > > Thanks by advance. Best regards, > > > > Laurent MINOST > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > > > -- > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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