I don't know of Windows installation of OTRS but I would advise you to
change Log Type to File rather than Syslog on Windows
Best regards,
Laurent MINOST
Cece Yaya Sudarya a écrit :
Hi,
Thank you for your information. I've already re-installed the OTRS (on
Windows) and when I access the site : http://localhost/otrs/index.pl,
it got me error :
Software error:
Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm
in @INC (@INC contains: C:/OTRS/Apache2/bin/../../Kernel/cpan-lib
C:/OTRS/Apache2/bin/../.. ../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/
C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2 C:/OTRS/Apache2/bin/../..
C:/OTRS/Apache2/bin/../../Kernel/cpan-lib) at
C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.
BEGIN failed--compilation aborted at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line
15, <PRODUCT> line 4.
Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4.
Presently, I am trying to find the answers.
Thank you for your attention and cooperation.
Regards,
Cece YS
On Nov 6, 2007 3:49 PM, Laurent Minost <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Hi,
This has nothing to do with a reply to survey module informations
but ...
Did you go properly through all installation steps as defined in the
documentation on otrs.org <http://otrs.org> website :
http://doc.otrs.org/2.2/en/html/c267.html
Basically, Admin login/password are defined through the installer.pl
step as you can see on screenshots provided on the page.
Best regards,
Laurent MINOST
Cece Yaya Sudarya a écrit :
> Dear Laurent,
>
> Yes, I am a newbie looking for ticket number for application. I
decided
> to download OTRS for Windows (since my company regulation is
using Bill
> Gates :D), but after it has been installed, I tried to login the
> application and it said invalid/wrong user name and password :( I
have
> reinstalled for 3 times, but it has same result :(
>
> I have tried yesterday to find any documentation for this issue,
but I
> have no got any. Is there anybody could help me?
>
> Thank you for your attention and cooperation.
>
> Regards,
>
> Cece Yaya Sudarya
>
> On 11/5/07, *Laurent Minost* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
> <mailto: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>> wrote:
>
> Hi,
>
> I think all is in the subject :)
> How do we use this module please ? I have it installed on my
OTRS 2.2.3
> but don't know how to clearly and precisely use it. It could
be useful
> but searching otrs.org/mailing <http://otrs.org/mailing>
<http://otrs.org/mailing> list
> archives and Google did not lead me
> to any clear documentations, howto or informations about it :(
> So if someone use it or if any OTRS dev could paste us a
little how-to
> here or do a FAQ article, I think it will help a few people
by now and
> in the future.
>
> Thanks by advance. Best regards,
>
> Laurent MINOST
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
>
>
>
> --
>
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