For the priority question, take a look at the manual,
Chapter 11. Modifying ticket priorities
http://doc.otrs.org/2.1/en/html/c1668.html
Gabriele
----- Original Message -----
From: Mujtaba Karim
To: [email protected]
Sent: Wednesday, November 14, 2007 6:00 AM
Subject: [otrs] critical issue
HI
I need the following update for OTRS
The attachments which I receive can I have their size extended? Also my
question with this is that when I download attachment there is no extension of
the file and I don't know if it's a video or a text.
Second issue is I need to change the priority system right now 4 is being
high what I need is a reverse as in 4 being low and 1 being high how do I do
that ?
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: [EMAIL PROTECTED]
www.pixsense.com
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