yeah its a network issue, not a system issue. your DNS host is probably on the same subnet as your OTRS machine but on a different subnet than your mail server or your network clients - routing issue :) -it could also be a routing issue, check second hyperlink for info. maybe this will help too: http://www.linuxquestions.org/questions/susenovell-60/making-default-gateway-address-permanent-in-suse-10-419920/ -Andy
________________________________ From: [EMAIL PROTECTED] on behalf of LQ Marshall Sent: Mon 11/26/2007 1:38 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] OT - Cannot get mail or access internet, but intranet ok > Example of a phone ticket error : (DNS problem: Send error: > Network is unreachable)! > > This is the indication that my DNS is not working correctly, > however I cannot seem to find the issue to fix it. > However, I cannot access the internet or ping any other > server or device outside of the 111.22.3.xxx pool. Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being "Network is unreachable". Indicating that the server cannot contact the DNS server. I would recommend contacting a network group. That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external). Your problem doesn't have anything to do with OTRS. Q out _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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