We would like to allow agents to close tickets without having to first take ownership of them. For example, when a spam ticket comes in, we'd like to be able to close it in one step. Is this possible?
Thanks, -Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
