He would have to take ownership of the ticket -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Loewinsohn Sent: Friday, December 07, 2007 7:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Allow Agents to close tickets without being the owner
How about if the ticket is locked by someone else? is there a way to allow an agent to close another agent's tickets? -Steve Maurice James Ny wrote: > As long as the ticket is unlocked yes you can > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Stephen Loewinsohn > Sent: Friday, December 07, 2007 5:56 PM > To: [email protected] > Subject: [otrs] Allow Agents to close tickets without being the owner > > > We would like to allow agents to close tickets without having to first > take ownership of them. For example, when a spam ticket comes in, we'd > like to be able to close it in one step. Is this possible? > > Thanks, -Steve > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
