I believe I have a not well done installation of otrs 2.2.3 because sometimes I find errors that none else than me find and ask for in these forums.

I would like to backup all my ticket (and follow up), reinstall from scratch and then restore each ticket.

How can I do this?
How can I restore the db if the source of incorrect behaviour is (I suppose, I don't know) due to the database?

Thank you in advance
Daniele
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