Hi All, Is there any hack/modification we can make to the code of OTRS that will allow us to have templates for internal notes a bit like we do for responses? This would make handling things internally much easier when dealing with escalations etc.
Many Thanks Justin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
