I hadn't actually used the system config page -- I was just doing it by
hand.
I found the language on the Agent Preferences and set it to activ=0 and now
everything is fixed. Go figure!
Thanks
----- Original Message -----
From: "Shawn Beasley" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Wednesday, January 16, 2008 3:34 AM
Subject: Re: [otrs] Ticket/Framework XML
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