Ok thank you
2008/1/29, Sune T. Tougaard <[EMAIL PROTECTED]>: > > I've (almost) made a simple (maybe too simple) html forms based interface > for the customer interface, instead of the textarea. > > Been looking a bit into a few wysiwyg editors to replace the textarea, and > the way most of them are implemented, gave me the idea to just make the > textarea "Body" a hidden input type, and then just filling that hidden input > with the contents of the form on submit. > > Client-side and relies on javascript, but i think that the standard > interface also is (please correct me if i'm wrong). > > The ticket ends up looking as a plain-text ticket, but that doesn't > matter, as long as the input-phase is appealing to the customer. > > Don't know much html, perl or javascript, but still i managed to do it, so > almost anyone should be able to. > > I can share, if you like, but i'd like to clean it up a bit first... ;-) > > -- > /Sune > > > ------------------------------ > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of > *Miguel Dias > *Sent:* 29. januar 2008 16:27 > *To:* User questions and discussions about OTRS.org > *Subject:* Re: [otrs] pre-sales oriented > > Ok, > And there is any way to have one template that can be charged on new > ticked for example: > Name:____ > Company:____ > Machine:___ > Serial number:___ > > I'm trying to implement OTRS to my company, and I would like to make it so > customized as possible. > Best Regards. > > 2008/1/29, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: > > > > Miguel Dias wrote: > > > > > I have read in the offical site that the OTRS was pre-sales oriented > > > can some one tell me how. > > > > The site says: "The system is built to allow your support, sales, pre- > > sales, billing, internal IT, helpdesk, etc. department to react > > quickly to inbound inquiries." OTRS is not specifically targeted at > > pre-sales, that's just an example of what you can use it for. > > > > > And if there is any template that I can use for ticket instead of > > > plain text > > > > I don't believe OTRS supports HTML mail out of the box. > > > > Nils Breunese. > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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