Miguel Dias wrote:
I have read in the offical site that the OTRS was pre-sales oriented can some one tell me how.
The site says: "The system is built to allow your support, sales, pre- sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries." OTRS is not specifically targeted at pre-sales, that's just an example of what you can use it for.
And if there is any template that I can use for ticket instead of plain text
I don't believe OTRS supports HTML mail out of the box. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
