Hello,
I've configured otrs to use ldap to query AD for
customer data. If I login to otrs as an agent and
click on the Customer link at the top of the page it
takes me to the customer section but I don't see any
customers listed. If I simply add an asterisk '*' in
the "Search for" field and search on that it returns
all entries from the base DN that I specified.
So my question is; Is that the way it works? Or
should it query AD when I click on the Customer page
automatically and show me everything without having to
perform a wildcard search?
Please see below for the customer data portion of my
Config.pm:
# Customer Data settings
#
---------------------------------------------------- #
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'test.domain.com',
BaseDN => 'ou=Users,ou=Test,dc=test,dc=com',
SSCOPE => 'sub',
UserDN =>
'cn=otrs,ou=Users,ou=Test,dc=test,dc=com',
UserPw => 'pass',
AlwaysFilter => '',
Params => {
port => 389, timeout => 120,
async => 0, version => 3,
},
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserSearchFields => ['sAMAccountName',
'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
Map => [
['UserFirstName', 'Firstname', 'givenname', 1,
1, 'var'],
['UserLastname', 'Lastname', 'sn', 1, 1, 'var'
],
['UserLogin', 'Login', 'sAMAccountName', 1, 1,
'var' ],
['UserEmail', 'Email', 'mail', 1, 1, 'var' ],
['UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var' ],
],
};
Thanks!!
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