RE: [otrs] Customer Info clickable VNC

[Lars Jørgensen]

> Is there a way for me to make a link in the Agent Frontend - Customer 
> Info with information from my LDAP-server.
> I have IP-information in my LDAP-server want to show the info 
> on Agent 
> Frontend - Customer Info and to make it prefix with 
> "tn3270://" to use 
> with VNC.

The link is not hard to make, but I have no idea how to get the needed 
LDAP-data into the link. hopefylle somebody else can help.

We needed to have pictures of the customers and it's basically the same thing.

Create a new theme as specified in the manual (if you don't want problems 
upgradring OTRS) or edit the existing file:

Kernel/Output/HTML/theme_name/AgentTicketZoom.dtl.

I put the pictures close to the customer info (look for the <img>-tag to see 
what I did): 

<!-- dtl:block:CustomerTable -->
      <p>
        <hr>
        <b>$Text{"Customer Info"}:</b>
        <table border=0><tr><td valign=top>
        $Data{"CustomerTable"}
        </td><td valign=top align=left>
        <img 
src="http://helpdesk.gyldendal.local/billeder/$Data{"CustomerUserID"}.jpg"; 
border=0>
        </td></tr></table>
        <hr>
      </p>
<!-- dtl:block:CustomerTable -->

It's basically the same you'd do with a VNC-link, but I don't know how to get 
the $Data{"IP_Address"} information you need from LDAP.


-- 
Lars
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