Torsten Thau wrote:
Hi Henti,
Hi Torsten
...you could write a TicketEvent-Handler which does this. There might be
some side effects e.g. agents may get more notifications if the
subscribed to this queue ("My Queues") and have the "Follow up
notification" enabled.
outside of adding code to the base system I'm assuming there is no way
to handle this kind of situation ?
Regards
Henti
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