hi there,
We're trying to find a clean way of keeping people in a group updated on
tickets globally. The basic scenario is :
We have a support department with a number of staff. as a support ticket
comes in all in the group should get the message about a new ticket,
however we need to send updates to the ticket to all in the group as
well for. My initial investigations pointed at the Watcher function, but
this requires you to subscribe. We are looking for a solution that will
automatically send all ticker information to all users in a group
without subscribing or unsubscribing.
does anybody have an ideas ?
Henti
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