On Thu, Mar 27, 2008 at 6:58 AM, Arnold Ligtvoet <[EMAIL PROTECTED]> wrote: > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of > > sharif islam > > Is it possible to assign multiple email addresses to one queue? > > Depends on incoming or outgoing is intended. We use multiple addresses > that all handle incoming tickets in one queue (support/sales/porting go > to 1 queue). Outgoing messages (sent from one queue) cannot have > different addresses per subject. We've solved this by creating multiple > sub-queues within the main queue. All of the sub-queues then have their > own email address.
incoming. I also have sub-queues. But we want email1 and email2, both going into the main queue. Another user mentioned aliases, but I thought it needs to be a proper email account, not an alias. --s _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
