Okay, so those aren't attachments? Because if I open them in notepad I can actually see some text (i.e. someone sends a word doc). How then do I go about viewing the attachments?
On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote: > Hi Aleem Mohamed, > > > Hey there. I just had a question about attachments from incoming mail to > > OTRS. My problem is that when a user submits a new ticket bysending an > > e-mail to OTRS along with an attachment the attachment doesn't seem to > > display properly. When I zoom in on the ticket with the attachment the > > attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I > > try to view it I am unable to do so. Any idea on how I can go about fixing > > this or anyone know what's going on exactly? Thanks for your time! > > > file-1 and file-2 are special. They are the HTML portions of the email > taht are stripped by otrs. > > -- > Shawn Beasley > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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