Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
[EMAIL PROTECTED] wrote:
Right now, if a customer replies to a closed ticket, the ticket
remains closed and does not show in the queue. How do I configure
it so that a closed ticket will be marked as open again, and
reappear in the appropriate queue, if the customer replies again?
Admin > Queue > Follow up Option: possible.
Nils Breunese.
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That's already set to "possible".
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