At this point also let us know what is this survey module used for ? 2008/5/22 Shawn Beasley <[EMAIL PROTECTED]>:
> Hi > > Craig Meirick wrote: > > I have been looking for an explanation to what the SLA and Service > options do. I haven't > > been successful in finding anything in the manual or on this list. > > > > I would like to be able to understand the full functionality of OTRS and > these options have > > been alluding me. > > > > Could anybody point me in the direction of an example of what these are > used for and how to > > go about using them? I have been successful in how to enable them using > sysconfig and > > found them in the admin module. > > The quick and dirtry > > SLAs are assigned Services > Customers are assigned SLAs > > SLAs allow you to set queue independant escalation times > > They will overide any queue limitations on: > First Respons > Update > Solution > > Usually are used to distinguish between customers (A, B, C) and thier > respective response times. The one that brings the money gets the service > :) > > Hope this helped! > > -- > Shawn Beasley > > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- Those that make the rule don't play the game!!
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