Can these be used for customer surveys? 2008/5/23 Igor <[EMAIL PROTECTED]>:
> Hi ! > > I make some tests with Survey and I discover that is possible to > create question form's with a lot of options (yesno, multiple answer, > open answer, etc) > > Regards > > Igor > > On Wed, May 21, 2008 at 5:57 PM, Go Wow <[EMAIL PROTECTED]> wrote: > > At this point also let us know what is this survey module used for ? > > > > 2008/5/22 Shawn Beasley <[EMAIL PROTECTED]>: > >> > >> Hi > >> > >> Craig Meirick wrote: > >> > I have been looking for an explanation to what the SLA and Service > >> > options do. I haven't > >> > been successful in finding anything in the manual or on this list. > >> > > >> > I would like to be able to understand the full functionality of OTRS > and > >> > these options have > >> > been alluding me. > >> > > >> > Could anybody point me in the direction of an example of what these > are > >> > used for and how to > >> > go about using them? I have been successful in how to enable them > using > >> > sysconfig and > >> > found them in the admin module. > >> > >> The quick and dirtry > >> > >> SLAs are assigned Services > >> Customers are assigned SLAs > >> > >> SLAs allow you to set queue independant escalation times > >> > >> They will overide any queue limitations on: > >> First Respons > >> Update > >> Solution > >> > >> Usually are used to distinguish between customers (A, B, C) and thier > >> respective response times. The one that brings the money gets the > service > >> :) > >> > >> Hope this helped! > >> > >> -- > >> Shawn Beasley > >> > >> ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > >> Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > >> http://www.otrs.com/ :: Communication with success! > >> > >> > >> Geschäftssitz: Bad Homburg > >> Amtsgericht Bad Homburg, HRB 10751 > >> Steuernummer: 003/240/97521 > >> > >> Aufsichtsratsvorsitzender: Burchard Steinbild > >> Vorstandsvorsitzender: André Mindermann > >> > >> > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support or consulting for your OTRS system? > >> > http://www.otrs.com/ > > > > > > > > -- > > Those that make the rule don't play the game!! > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > > http://www.otrs.com/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > > http://www.otrs.com/ > -- Those that make the rule don't play the game!!
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
