Hi, I've not tested that case but it should be possible to do what you want.
Do you use an email with a X-OTRS-FollowUp-State header ? Do you set the ticket number in the subject ? You can also use the SOAP web service. 2008/6/5 olivia hime <[EMAIL PROTECTED]>: > Hi, > > My company uses OTRS version 2.2.5. I have to close tickets from a remote > application and i don't know how to proceed. I tested X-OTRS Header but > unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket > if i know its number with a simple mail ? > > In advance thank you for your help. > Best regards. > > ________________________________ > Plus de 15 millions de français utilisent Windows Live Messenger ! > Téléchargez Messenger, c'est gratuit ! > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
