Hi Olivia,
My company uses OTRS version 2.2.5. I have to close tickets from a remote application and i don't know how to proceed. I tested X-OTRS Header but unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket if i know its number with a simple mail ?
If you know the ticket number I would think it is possible to close it remotely by an SQL call from your application.
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