Hi all,
I'm trying to better understand the logic behind the configuration in the
Core::Ticket config section.
The problem was to allow all the Customer Users of the same Customer Company
to see all the ticket for that Company, the default configuration seems to
not allow this. We have defined a group for every Customer Company, put all
the Customer Users in that group with ro and rw privileges and associated
the Queue to that group.
So I've modified this:
CustomerTicket::Permission###1-CustomerUserIDCheck:
Granted = 0
Module = Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
Required = 0 (it was 1 by default)
and now it seems that all the Customers of the same company can see the
ticket.
What is the logic behind granted and required? I've tried with Granted=1 and
Required=1 (as my logic would suggest ;-) but it did not work.
TIA.
Cheers,
Luca
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