Hi Christophe,
our setup has agents in AD and Customer in MySQL backend.
I can confirm that with our setup described, users from different Company
cannot see their ticket, but only all the Customer Users of the same
Company.
Where is the true? :-)
Ciao,
Luca
On Tue, Jun 10, 2008 at 9:24 AM, Christophe Flaviani <[EMAIL PROTECTED]>
wrote:
> Hi Luca,
>
> As I understand it, the section describes the permission for a customer on
> tickets, and in particular if he needs to check the CustomerID of a ticket
> to see it.
> As you configured it, I would expect that all Customers can see the tickets
> from everyone, even from other companies, as you specified it is not
> required to check the ID (I could be wrong though...)
> I don't know your setup, but I managed to achieve this behaviour in the
> following way (which is the default configuration):
> - $Self->{'CustomerGroupSupport'} = '0';
> - $Self->{CustomerUser} = { .... CustomerUserExcludePrimaryCustomerID => 0
> ... }
> - map the customerID field to a field in your Customer authentication
> backend (in my case LDAP/AD)
>
> With this setup, each Customer can see his own tickets and the tickets from
> other Customers with the same CustomerID
>
> Regards,
>
> C.
>
>
>
> On Mon, Jun 9, 2008 at 4:33 PM, Luca Maranzano <[EMAIL PROTECTED]> wrote:
>
>> Hi all,
>>
>> I'm trying to better understand the logic behind the configuration in the
>> Core::Ticket config section.
>>
>> The problem was to allow all the Customer Users of the same Customer
>> Company to see all the ticket for that Company, the default configuration
>> seems to not allow this. We have defined a group for every Customer Company,
>> put all the Customer Users in that group with ro and rw privileges and
>> associated the Queue to that group.
>>
>> So I've modified this:
>>
>> CustomerTicket::Permission###1-CustomerUserIDCheck:
>> Granted = 0
>> Module = Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
>> Required = 0 (it was 1 by default)
>>
>> and now it seems that all the Customers of the same company can see the
>> ticket.
>>
>> What is the logic behind granted and required? I've tried with Granted=1
>> and Required=1 (as my logic would suggest ;-) but it did not work.
>>
>> TIA.
>> Cheers,
>> Luca
>>
>>
>>
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>
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