Hi everyone,
Our group is moving from a very out-dated Jitterbug email system to OTRS. For
this purpose, I have developed a perl script to import all jitterbug emails into
OTRS for archival and search purposes. It creates all the required
articles/threads to each corresponding ticket. A couple of freetext fields are
created for jitterbug ticket id, audit, notes and notify fields from jitterbug.
If u need this script, please email me.
Best Regards,
Niran.
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