Hi all
    Can anyone Help me configuring the Generic Agent in OTRS 2.2.3 . Is there any manual for Configuring Generic Agent . My configuration are not working at the moment.
--
Thank You

Best Regards
Joseph Sibie Devis        
KALKITECH
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Today's Topics:

   1.  Migration from Jitterbug to OTRS script available...
      (Niran Abeygunawardena)


----------------------------------------------------------------------

Message: 1
Date: Tue, 10 Jun 2008 12:01:35 +0100
From: Niran Abeygunawardena <[EMAIL PROTECTED]>
Subject: [otrs] Migration from Jitterbug to OTRS script available...
To: [email protected]
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=us-ascii; format=flowed

Hi everyone,

Our group is moving from a very out-dated Jitterbug email system to OTRS. For 
this purpose, I have developed a perl script to import all jitterbug emails into 
OTRS for archival and search purposes. It creates all the required 
articles/threads to each corresponding ticket. A couple of freetext fields are 
created for jitterbug ticket id, audit, notes and notify fields from jitterbug.

If u need this script, please email me.

Best Regards,
Niran.



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