Thanks. Interestingly, if the ticket was created with a wrong customer
ID, this works fine. If no ID was previously defined, it doesn't
appear to, as there is no ID "link" displayed. Is it possible to make
Customer ID a manditory field on a new ticket? I've looked through the
admin settings but could not find a parameter for this.
Nils Breunese (Lemonbit) wrote:
Tom Leonard wrote:
This is my first OTRS installation. I'm using the system, but can't
seem to find a function that allows me to edit information previously
entered with a ticket. As an example, in a phone ticket, I may need
to change:
1. Customer ID, simply because I got it wrong in the first place.
Zoom in on the ticket, click Customer and specify the correct customer.
2. Accounted time. I have standard minimum times for initial ticket
entry. In the beginning, I missed a few and would like to go back
and clean this up.
Add a note to the ticket and specify the time worked.
Nils Breunese.
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