This is my first OTRS installation. I'm using the system, but can't
seem to find a function that allows me to edit information previously
entered with a ticket. As an example, in a phone ticket, I may need to
change:
1. Customer ID, simply because I got it wrong in the first place.
2. Accounted time. I have standard minimum times for initial ticket
entry. In the beginning, I missed a few and would like to go back and
clean this up.
Is there a way to edit this data?
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