-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hej Lars,
Lars Jørgensen schrieb: > Hi. > > Sometimes it happens that we need to forward a ticket to an external service > provider and sometimes they have some kind of auto responder set up saying > "thanks for you mail, we'll get back to you whenever". > > This autoreply happens to strip all OTRS information from the mail so it will > generate a new ticket in OTRS. > > OTRS then replies with "thanks for your mail, we've created a brand new > ticket for you!" and then we have the loop. > > There's some loop detection in SysConfig but it is already enabled and I > can't seem to configure anything in it. My solution so far has been to > suspend the Postmaster POP3 and log in to the mail server with a Thunderbird > client and delete all the "thank you" mail in the mailbox and then restart > OTRS. > > Is there a smarter way of avoiding these loops? Can we disable auto-replies > for mail not sent from our domain name? you can use a postmaster filter to find out if it's an auto-reply and ignore these mails so that these do not cause a new ticket. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIeF/DvXo8m5PgoXQRAj9AAJ9+Zboxf9QmWMIKoq6rfCiMYBu+DACcDd7m rAMWw0VmK+9xu88qHd62qKg= =ESca -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
