Den 12/07/2008 kl. 09.39 skrev Torsten Thau:
Is there a smarter way of avoiding these loops? Can we disable auto-
replies for mail not sent from our domain name?
you can use a postmaster filter to find out if it's an auto-reply and
ignore these mails so that these do not cause a new ticket.
Yeah, we've been over this on the list before. I would like to get
some of the auto replies; when people are on vacation it's valid
information to be entered into the ticket.
But I'll look into creating a postmaster filter to ignore emails
coming from outside the company and being auto replies.
By the way, how do I make OTRS ignore an incoming message?
--
Lars
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