Andrew Glossop wrote:
I'm new to OTRS. Apologies if this has been discussed before (yes I
did Google it, but found nothing)
When configuring a job in GenericAgent, one option is "Send no
notifications". With an explanation, thankfully, of "Yes means, send
no agent and customer notifications on changes. No means, send agent
and customer notifications on changes."
yes = no, don't send. no = yes, do send. that is going to be
confusing to some people.
I have no complaints about this. Just a suggestion to make this
better:
--> Send agent/customer notifications on changes: YES/NO
I think that would be easier to understand, and not require a
separate explanation.
If this list isn't the right place for suggestions, please let me
know. It's not a bug, so I didn't bugzilla it. :)
Bugzilla is also a place for feature requests and suggestions.
Nils Breunese.
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