Jesús M. Navarro wrote:
On our current OTRS install the only option available when choosing
the "close
ticket" option is to add an "internal note". How should I change
configuration so both internal and external notes are avilable on
the "close
ticket" option?
I believe the standard procedure to close a ticket and let the
customer know is to just send a reply to the customer and set the
state to closed on that reply.
Nils Breunese.
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