Hi, Brett: El Martes, 22 de Julio de 2008 01:08, Brett Davis escribió: > Admin, sysconfig > Ticket - Frontend::Agent::Ticket::ViewClose > Ticket::Frontend::AgentTicketClose###ArticleTypes: > > Change the "Content" field to a 1 for "note-external", add it if necessary > (pretty sure it's there just set to 0 by default but not positive of that). > > I also changed my > "Ticket::Frontend::AgentTicketClose###ArticleTypeDefault:" to > "note-external" directly above the previously mentioned setting.
Works like a charm. Thank you very much. Cheers. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
