Look for the is section in the otrs/Kernel/Config/Default.pm
# SessionMaxIdleTime
# (After this time (in seconds) without new http request, then
# the user get logged off)
$Self->{SessionMaxIdleTime} = 5*60*60;
You should be able to adjust the timeout here. I am not entirely sure
about the syntax, but I think this default value is 5 hours.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Hiren Joshi
Sent: Tuesday, July 29, 2008 3:02 AM
To: [email protected]
Subject: [otrs] Session timeout
Hello all,
I'm running OTRS 2.2.6 on CentOS 4, the problem we are experiencing is
when I zoom in on a ticket and compose an answer, if I spend more than,
say, 10 minutes in replying, I get a session timeout when I click send.
Would someone be able to point me to where I can find the setting for
this?
Many thanks,
Josh.
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