Looks like mine is set to 5 hours as well. The session timeout seems to
kick in after about 10-20 minutes.
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Michael Webber
Sent: 29 July 2008 16:28
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Session timeout
Look for the is section in the otrs/Kernel/Config/Default.pm
# SessionMaxIdleTime
# (After this time (in seconds) without new http request, then
# the user get logged off)
$Self->{SessionMaxIdleTime} = 5*60*60;
You should be able to adjust the timeout here. I am not
entirely sure about the syntax, but I think this default value is 5
hours.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Hiren Joshi
Sent: Tuesday, July 29, 2008 3:02 AM
To: [email protected]
Subject: [otrs] Session timeout
Hello all,
I'm running OTRS 2.2.6 on CentOS 4, the problem we are
experiencing is when I zoom in on a ticket and compose an answer, if I
spend more than, say, 10 minutes in replying, I get a session timeout
when I click send. Would someone be able to point me to where I can find
the setting for this?
Many thanks,
Josh.
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