Robin Bowes wrote:
Can anyone tell me what "Locked Tickets" are for? And in what circumstances a ticket becomes locked?
A locked ticket indicates an agent is working on that ticket. It is locked so other agents know it is being worked on.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
