On Mon, Aug 4, 2008 at 9:59 AM, Robin Bowes <[EMAIL PROTECTED]>wrote:
> Nils Breunese (Lemonbit) wrote: > >> Robin Bowes wrote: >> >> Can anyone tell me what "Locked Tickets" are for? And in what >>> circumstances a ticket becomes locked? >>> >> >> A locked ticket indicates an agent is working on that ticket. It is locked >> so other agents know it is being worked on. >> > > How does it become "locked"? What does the agent have to do to cause the > ticket to become locked? > You simply click the 'lock' link above the ticket. -Josh
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