Lars Jørgensen wrote:
Hi Robin,
However, that doesn't mean that it shouldn't be as easy as possible
to submit bug reports/enhancements requests.
If bug-submission is very easy, people will flood the developers with
requests for fixes that somebody on the developer end has to
categorize and maintain. The developers should spend their time
developing the software, not managing requests from users.
<sarcasm>Oh yes, perish the thought. Fancy developers actually having
anything to do with users.</sarcasm>
You have users; you have developers; presumably, the developers develop
things that the users want, or am I being presumptuous there?
Making it hard for either users or developers to communicate with each
other is a Bad Thing (tm).
Bugzilla is still a pet peeve!
Bugzilla is really a behemoth and hard to work with for normal users.
But considering that OTRS is completely free software it is to be
expected that the users will put up with more work on their part than
if they had paid for the software.
If people want it easier, I'm sure they can pay some company to
install and maintain their OTRS installation, including filing bugs
with bugzilla.
Well, any project can take the attitude that this is "free software -
you get what you pay for". The successful ones are those that take
things to the next level and do things properly, including managing
bugs/enhancement requests better.
R.
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