Why not just put some free text fields in the ticket and allow your agents to log in, enter the start/end time for their activities, then sum that up in a report? Or is what you're trying to do a bit more complex than that?
-----Original Message----- Message: 3 Date: Mon, 11 Aug 2008 14:21:33 -0600 From: Aaron Spurlock <[EMAIL PROTECTED]> Subject: [otrs] Exploring OTRS To: "[email protected]" <[email protected]> Message-ID: The other part, though, has me a little stumped in my searching about the Internet regarding OTRS. I'd also like to be able to track the visit itself as a time unit. This is different from time spent on a ticketed item itself, as any that are worked on during a visit don't really have a time applied to them. We might work on 5 different items during a visit, and trying to split time up between them becomes difficult. That is where we would like to just track time for the visit (arrived at.... left at....). _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
