I personally use SlimTimer.com -- it's free, works well. They don't really
have an ID for your timeslice to use, but you could create your own. The
ID would be the first three letters of the person's name, then the date,
the the first three letters of the company name. That would identify a
block of time well enough. Maybe throw in the starttime.
ajs20080811140200ups
So the ticket would be associated with the timeblock on SlimTimer for Aaron
J. Spurlock, working on the UPS project, for the timeblock starting at
2:02pm on August 11, 2008.
Just an idea.
On Mon, 11 Aug 2008, Aaron Spurlock wrote:
That's a great idea to integrate a time tracking apps 'ID' into the free text
field of a ticket.
Have you used any time tracking apps you'd recommend to help jumpstart my
search?
Thanks!
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peter Beckman
Sent: Monday, August 11, 2008 3:32 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Exploring OTRS
On Mon, 11 Aug 2008, Aaron Spurlock wrote:
Yeah, I find it is kind of difficult to express what I mean. John goes to
Widgets Inc. John's scheduled appt is 2 hours, but due to varying
circumstances, may end up there longer, which is why we need to track
time, so we can bill the overage time.
I don't think OTRS is built to be a time tracking and billing system.
Sure, there is rudimentary support for this using Time/work units, but it
is not designed to do what you say: have an agent log in, and track the
time from login to logout, or click to click, and have all tickets touched
during that time reported as part of his/her day.
The problem comes in where you have a single agent working for multiple
companies at the same time. What if John is working on site, and during
that time he takes a call, and works on another ticket that is for "UPS,
Inc"? Does John need to stop what he's doing, log out of OTRS for that
company, log into OTRS for another company, then deal with the ticket?
Then log out and log back in again to get back to his on-site job?
While you CAN do this, I doubt OTRS development will take this track. Why
don't you just use an existing time tracker, then with a block of time ID,
you can put into the ticket that block ID. Then you can search by blockID
and see what tickets were associated with that block (freetext field).
There are better time tracking systems out there.
Beckman
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