On Aug 11, 2008, at 2:28 PM, Nils Breunese (Lemonbit) wrote:
Richard Gliebe wrote:
is it possible, that a Customer gets a retourn Emails (with the
Trouble Ticket Number) when
he sends an request to the OTRS TTS?
We are running otrs-2.2.5 on FreeBSD 7.0-STABLE
See the documentation on 'Auto answers':
http://doc.otrs.org/2.2/en/html/x947.html
I've defined some AutoResponses for the Raw Queue in the admin Area
[ Queue <-> Auto Responses Management ] like:
Raw
* default follow up (after a ticket follow up has been added) (auto
follow up)
* default reply (after new ticket has been created) (auto reply/new
ticket)
* default reject (after follow up and rejected of a closed ticket)
(auto reject)
But when I send a new Request to the OTRS TTS, the new Request is in
the Raw Queue, but I don't get a AutoAnswer from
the ORTS TTS.
Manuell replay from the Raw Queue works fine.
Compose Answer (email):
• empty answer
any hints?
Thanks in advance
Richard
Nils Breunese.
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--
Richard Gliebe
Information Services
Fachhochschule Vorarlberg GmbH / University for Applied Science
Hochschulstrasse 1
A-6850 Dornbirn
T: +43 5572 792 2207
M: [EMAIL PROTECTED]
W: www.fhv.at
FN 165415 h, LG Feldkirch
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