Hi for all
I Need to hide some ticket types from the customer when open the ticket
from customer front end , i have tree kinds of type : Problem ,
Incidente and request but it is necessary to customer see only incident
or request , agents can view all types .
I tried to do this with ACL but without sucess , like this
# ticket acl
$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['queue-customer'],
}
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Type => ['Incident'],
}
}
};
Lucio de Aquino Marinho
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