On 10/2/08 2:54 PM, "LQ Marshall" wrote: > Wes Plate wrote on 10/2/08 17:01 >> Is it possible to create a >> response that doesn't quote >> the previous message? > > Possible at least since 1.2.x... I upgraded from recently. > > Simply need to edit the response template in use for the queu to not include > the quoted response.
I believe you, but here's what I see when I go to edit the "Empty" response... http://www.automaticduck.com/screenshots/OTRS_edit_queue.mov And the Empty response contains the quoting of the previous message. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
