Hello, Joseph, I suggest you concentrate on the reason the database is not populated. Did you create a database otrs on the new server? Does otrs.sql contain a lot of CREATE TABLE and INSERT INTO statements? What use do you use to connect to MySQL to do the restore? Maybe access rights issue.
I'm really trying to guess. Maybe you can provide more information. Maybe you have seen some error messages? Best regards, Anton. 2008/11/3 Joseph Lundback <[EMAIL PROTECTED]>: > Hi Anton, > > And thank you for the link. > > I have stumble upon a problem. > > On the old system they run 2.2.5 and on the new 2.3.3. Following the step by > step guide I end up with problems. > After doing mysqldump command as outlined in the documentation. > The problem is after I run the mysql -u -r otrs < otrs.sql command. Nothing > is imported to the database. > > When I ran a backup/restore I was able to run the update script and the move > was a partial success. > I haven't verified any other configuration options is working. > > Anyone got a thought why the guide didn't work? > > > /Joseph > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anton Gubar'kov > Sent: den 30 oktober 2008 14:32 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Moving OTRS > > Hello, Joseph. > > Have a look here: > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=32&ItemID=258 > > Regards, > Anton Gubarkov > > 2008/10/30 Joseph Lundback <[EMAIL PROTECTED]>: >> Hi List, >> >> >> >> I am in the process to move a OTRS system from a Windows Small Business >> Server 2003 (Austrian Language version) to a Windows Server 2008 machine. >> >> >> >> And I have failed to find a suitable document that describes how to proceed >> with the move. It might be my google-skills that lacks. J >> >> >> >> What would be the best procedure to follow? >> >> >> >> >> >> Best regards >> >> Joseph Lundback >> >> System Administrator >> >> >> >> >> >> ________________________________ >> The information in this E-mail is confidential. If you are not the intended >> recipient please notify the sender immediately and delete this E-mail >> without reading, using or disseminating the information contained in it. >> Although Touchbet Ltd believes this E-mail and any attachments are free of >> any virus or other defect which may affect a computer, it is the >> responsibility of the recipient to ensure that it is virus free and Touchbet >> Ltd does not accept any responsibility for any loss or damage arising in any >> way from its use. >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > The information in this E-mail is confidential. If you are not the intended > recipient please notify the sender immediately and delete this E-mail without > reading, using or disseminating the information contained in it. Although > Touchbet Ltd believes this E-mail and any attachments are free of any virus > or other defect which may affect a computer, it is the responsibility of the > recipient to ensure that it is virus free and Touchbet Ltd does not accept > any responsibility for any loss or damage arising in any way from its use. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
