Hi, Ken. Configure an email answer and assign it to your queue. You will be able to create an external email article from OTRS.
Regards, Anton. 2008/11/5 Ken D'Ambrosio <[EMAIL PROTECTED]> > Hi, all. Maybe I'm just dumb, but I haven't figured out how one uses OTRS > to respond to users. One "problem" with OTRS is that it's got so many > features, it can sometimes be daunting to find the answer in the > documentation. I've tried, for example, to see if "note" would respond to > users, but it appears not to -- though the fact that I only have > "note-internal" in my drop-down might be relevant... but I can't figure > out how to modify that. > > So, bottom line, if there's a pointer to what I should be using, it would > be much appreciated. > > Thanks, > > -Ken > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
